R. Arivalan

R. ARIVALAN, MBA (Abertey Dundee), B.Econs (UUM), comes with 16 years of experience in the field of marketing and strategic management, both as a practitioner and an academic. He is currently a lecturer at Curtin University of Technology, Sarawak as well as advisor and principal consultant for Curtin Consultancy Sdn Bhd.

He has conducted the following training programmes:

Customer Retention and Win-Back Strategies

Leadership Strategies for success

Ways to develop creativity

Lateral Marketing

Measurement of Customer Satisfaction Index (CSI)

Segmenting, Targeting and Positioning Market for Success

Service Quality Strategies for Customer Service Personal

Train the Trainers.

Customer Service for Front-Line Staff

Professional Selling Methods as Market Penetration Strategies

Win Customers with Telemarketing Techniques

Negotiation skills for Winning Contracts

His past training has served among the following clients:

Petronas, SISCO, E&O Hotel, Hyatt Hotel, Boneo Springs, Borneo Travel and Tours, Telekom, Maxis, Shell, RHB Bank, Eon Bank, Malaysia Airports, Murphy Oil, AM Bank, Promenade Hotel, TNB, Nippon Oil, Miri Port Authority, Bintulu Development Authority, Sarawak Plantation, Maxis, Celcom, Digi and many more.