COMMUNICATION & INTERPERSONAL SKILLS

• BUSINESS COMMUNICATION FOR THE WORKPLACE

  Open

  This program will enable participants to understand the key components of the Communication Cycle. They will develop effective communications tools to improve productivity, and will be able to comprehend Body Language. Today, more than ever, success depends upon the combined cooperation, commitment and action of people.

• EFFECTIVE PRESENTATION SKILLS (BASIC)

  Open

  This program is designed to help participants develop their self-confidence through improvement of their communication and presentation skills. It demonstrates the techniques for preparing effective business presentations. By understanding these methods, managerial and technical staff will gain confidence to develop and deliver an effective in-house or public presentation.
  
  Participants will also learn how to solicit effective feedback from the audience as well as how to handle difficult questions from the floor. Participants may be required to videotape their own presentations at the end of the course.

• EFFECTIVE PRESENTATION SKILLS (ADVANCED)

  Open

  Presentations are a powerful way to communicate your message to a group. They are opportunities to gather an audience together in one place to tell your point and gather feedback. You can use presentations to persuade the audience to take a particular course of action, to convey information, to gain commitment or to provide a forum for discussion of ideas. The challenge lies in what happens after the presentation is over; is your audience empowered to take action or do they fall back to status quo, or worse.
  
  This unique 3-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the presentation process.

• ENGLISH WRITING SKILLS (ADVANCED)

  Open

  This course demonstrates the techniques for effective writing. Bad writing can, and often does, hamper the implementation of an idea or system, especially as most employees do not enjoy writing. By understanding these methods of effective writing, participants will gain the tools to effectively communicate with the decision-makers in their professional careers.

• PUBLIC SPEAKING SKILLS

  Open

  Your ability to express yourself can be your plan of attack to stay on the cutting edge of your profession. Your tongue may be the sword to slay the dragons of fear, waste or mediocrity. Your speech may be the sword that leads your colleagues to the front lines of productivity, quality service and growth.
  
  Nothing makes you more visible in the corporate world than the ability to express yourself before a group. This specially designed 3-day training helps develop and refine your public speaking skills, empowering you to use your competitive edge in expressing your intentions while upholding the integral values of what your corporate or product branding stands for.

• IMPRESS THE POINT! THROUGH EFFECTIVE EMAILS

  Open

  Read ten different emails from ten different people and you will come across a slew of writing styles that reflects a wide gap in email communication and a huge variation in tone. The beauty of email is that it gives you freedom to be casual or formal and your style can change based on who you write to and what you write. Although there may not be one approved standard of email practice which is globally recognized, you will discover the most effective and efficient way to get your message across in style and impact.
  
  This fun, hands-on, one day program teaches skills that boost personal effectiveness through increased understanding and implementation of the email process. It helps sharpen the email skills of even experienced email users, empowering you to take advantage of every opportunity and convey your point across in a clear and concise manner.

• BUSINESS WRITING SKILLS (ADVANCED)

  Open

  Good writing is the foundation of good business; the ability to communicate concisely and effectively with your superiors, colleagues, customers and the public, will greatly assist you to get ahead. Differentiate yourself from the competition by learning the fundamentals of written communication while discovering the power of effective business writing skills.
  
  This specially designed 2-day training helps develop and refine your business writing skills, empowering you to use your competitive edge in writing to expand your business while upholding the integral values of what your corporate or product branding stands for.

• INTERPERSONAL & COMMUNICATION SKILLS

  Open

  Do you wish for changes at work, especially when it comes to communications skills between your colleagues and superiors? Certainly the productivity of a supervisor will increase when communication skills are effective, with the duties given to an employee being more clear and meaningful and vice versa. Those who fail to hone in and improve their communication skills in the long run will lose out to others.
  
  People are more aware of a person when they have good communication skills, and due to their being noticed they are more often than not given more challenging positions in their career. Get ahead just like them by improving your communication abilities, as this is a skill you will definitely want to have for not only your work life, but on a personal level too.

• TELEPHONE SKILLS

  Open

  Participants will learn hands-on skills in handling phone calls from customers, where they will be introduced to specific telephoning phrases, telephoning techniques to improve confidence when telephoning and telephoning practice exercises for use with his/her colleagues as well as with external callers.
  
  To make this program even more authentic, participants will encounter the first and foremost hurdle of dealing with telephone calls; that is not being able to see the person he/she is communicating with. This lack of visual communication often makes individuals, who can communicate quite successfully in other situations, nervous thereby hindering their communicative abilities.
  
  To consolidate the participant's communication skills, the program will also introduce the 3R's; Regret, Reason, Remedy, that will assist participants to deal with situations where he/she is unable to give a favourable answer to the caller. With the 3R's well-executed, the caller will respond more positively to such situations.

• ENGLISH WORKSHOP (INTERMEDIATE/ADVANCED)

  Open

  In today's world, where English is the most widely spoken and written language globally, it is imperative that each and every one of us has some fundamental command of the language. However, when it comes to day to day dealings on an international level, there is always the need to be able to communicate your idea and point across clearly and effectively. With a stronger command of the English language, you are assured of stronger communication ties with your foreign counterparts, eradicating any problems of being 'Lost in Translation'.
  
  This specially designed 2-day training helps develop and refine your business writing skills, empowering you to use your competitive edge in writing to expand your business while upholding the integral values of what your corporate or product branding stands for.

• PROJECTING PROFESSIONAL PRESENCE & GROOMING

  Open

  This program is designed to help participants build that professional image that will take them further up the professional ladder. The course focuses on helping them improve the way they interact socially and professionally, handling themselves well at social, business and official functions, as well as personal grooming.

• POWER OF BODY LANGUAGE

  Open

  Power is perception and body language creates powerful perceptions. For HR Managers & Executives, to those who deal most with human behavior and actions, this is a program to definitely look into. How do you handle employees who are strategic & tactical when they plan, scheme & plot, when they are deceptive? Do you know how to compare their deceptive body language to their baseline behavior? Can you detect deception from body cues? Do you know what liars do and do not do to avoid giving themselves away? Do you really understand sexual harassment? Learn how to react and act in tandem with the various cues from body language around you.

• TEAM PERFORMANCE THROUGH EFFECTIVE COMMUNICATION

  Open

  Rome was neither built in one day nor by the efforts of one man.
  
  The learning solution we commonly use to support people and organizations build strong teams and eliminate silo mentalities is centered on effective communication. Through a systematic approach in applying effective communication skills, you will learn the strong relationship between quality communication and quality results. You will also discover that everyone within an organization is a supplier and a customer, and only through this synergy can extraordinary results take place.
  
  This specially designed 2-day training helps develop and refine communication skills for people working in teams across the organization. The course empowers you to optimize the effective functioning of teams.