The Power of Body Language for Human Resource

Topics Covered

> Bodily Communication

- Posture, Touch & Bodily Contact

- Smell, Time, Silence, Artifacts, Clothing & Color.

> Facial Expression, Gestures & Bodily Cues

- The face, emotionless & other expressive elements.

- Decoding expressions, personalities stereotypes, facial features, manipulations & handshakes.

- Negative, positive and defensive gestures, attitudes & clues that are enlightening.

> Lying: revealing and concealing information

- Different types of lies.

- Deceptive verbal & non-verbal cues.

- Faking body language.

- Detecting the indicators of deceit.

- Understanding baseline behaviors.

> Stereotyping, Perceptions, Cultural & Gender Differences.

- Pitfalls of stereotyping, their traits and physical characteristics.

- Perception in interpreting behaviors & avoiding biases.

- Cultural, Gender Differences, spatial behavior & Group interactions.

> Interviewing / Investigation (DI) techniques.

- Rapport techniques for effective staff relationship.

- Effective Desks, Tables & Seating Arrangements.

> Neuro Linguistic Programming (NLP)

- Benefits of NLP in body language.

- Building Rapport through NLP.

- ‘Eye accessing cues’

> Understanding Sexual Harassment

- Understanding stereotypical assumptions about male & female behavior

- Differences between Verbal, Non-verbal, Visual, Psychological & Physical Harassment

- Types of non-verbal sexual coercion

- Types of hostile environment or sexual annoyance

Learning Objectives

- Being effective non-verbal observers in an interview, promotion, performance appraisal, dismissals, daily interactions and recruitment.

- To interpret, identify and decode accurately a message, (skills in active listening) so as to make sure we are receiving the correct message and delivering bad news successfully.

- Listening actively to the total message – the facts, feelings, values and opinions of the sender (understanding a hostile environment, and the perceptions of the person on the receiving end) and developing the ability to project a message positively.

- Learning non-verbal interviewing, investigation, counseling, coaching and public speaking techniques. (Improving department meetings)

- Developing skills in decoding bodily cues, emotional tone of voice, deception cues, gaze patterns, (NLP) grooming habits, facial expressions, (domestic inquiry, inquest)

- Understanding the mood of the organization, social perceptions, group interactions, stereotyping, cultural & gender differences including rapport skills in interactions.

Introduction

Power is perception and body language creates powerful perceptions. For HR Managers & Executives, to those who deal most with human behavior and actions, this is a course they must not miss. How do you handle employees who are strategic & tactical when they plan, scheme & plot, when they are deceptive? Do you know how to compare their deceptive body language to their baseline behavior? Can you detect deception from body cues? Do you know what liars do and do not do to avoid giving themselves away? Do you really understand sexual harassment?

Designed for: HR professionals who want to improve their communication skills in their day-to-day HR duties and responsibilities.

Trainer: Mr. Jackson Yogarajah

CMILT.UK CHRM (U. Malaya), LUTCF (USA), AAII

(Aust.), Dip AII (Aust.), Dip LIM (M’sia), MMIHRM

Trainer & Consultant on body language for the Royal Malaysia Police Special Branch & the Unit of the Criminal Investigation Department, The Armed Forces Intelligence Unit, The Royal Customs Malaysia, The Royal Malaysian Navy, The Royal Customs Brunei, The Customs & Excise Department of the Republic of Indonesia, Malaysia Airports Holdings Berhad and The Royal Brunei Police Force. His trainings & qualifications in Social Psychology and HR Management makes him Malaysia’s most sought after speaker on body language. Jackson was featured in all leading Malaysian newspapers. He has written and published numerous articles and is the author of 2 books.

Date: 29-30 July 2008 (Tue & Wed)

Venue: Crowne Plaza Hotel, KL

Your Investment: RM 1200