Employee Engagement & 

Performance Management

INTRODUCTION

At a time when job-hopping has become the norm and not many employees stay on with a company for more than a few years it certainly is rare to meet individuals and organizations that are able to attract, retain and motivate competent staff.

Performance Management is defined as a process of setting and negotiating job objectives or targets, receiving and providing continuous feedback on how one is performing towards the attainment of the set goals and finally being evaluated and appraised against mutually agreed objectives.

Each individual is an integral part of an organization, playing his/her role towards the total performance of the organization. The success and progress of the organization rides on the success and progress of its people. The continuous management of the performance of an individual and the organization is the answer to a successful partnership between the individual and the organization.

OBJECTIVE

• To critically examine thier HR systems and practices
• To incalculate in the staff a sense of commitment to the organization’s Key Performance Indicators
• To make staff members have pride in quality work
• To clarify the value of Managing Performance at XXX
• To instill the staff the sense and ability to discern what is correct and right for the Company and themselves
• To be able to understand and write Key Performance Indicators in a professional manner.
• To ensure a clear understanding of roles and responsibilities in the Performance Management Process.
• To be able to create a system to better attract, motivate and retain competent staff to remain competitive during both good and turbulent times

Your Course Leader

Mr. Hakam S. Tiwana

Seasoned HR professional with over 25 years of Management Consultancy experience.

Hakam is well trained in many disciplines of Human Resource Management and has extensive consulting knowledge and experience in Organizational Development, Management Training and Development, Recruitment, Employee Relations and many other aspects of general Human Resource Management.  He holds a M.Sc. in Organizational Development, a Post-Graduate Diploma in Personnel Management. He is also an accredited member of the International Accreditation Institute U.S.A. and licensed to certify Assessors in the use of the Assessment Center technique and Train the Trainer Programs. He is certified by The Tracom Corporation U.S.A. to conduct the Orchestrating Team Performance (OTP), Producing Results through Others (PRO).

Hakam is able to blend his diverse industrial experience with finely tuned people management skills to crate successful business teams. He does this by enhancing and balancing their technical, conceptual and human relations skills. His particular area of interest is the integration of operations and modern behavioural management practices. He has consulted for various organizations including, Jerneh Insurance, Motorola South Asia Pacific Pte Ltd, Pos Malaysia Bhd, ING Insurance, Star Publications, IJM Corporation, Petronas Bhd, RHB Bank, ASTRO, Shapadu Group of Companies, Multimedia University, Citibank, Malaysian Rubber Board  etc. 

What is Employee Engagement

- Does your company have resources to engage employees during good & bad times?

- Employee Engagement Climate – Not An Accident

- Five musts of Engagement

- The right rewards

- Managing your subordinates

- Employee job factors

Self Assessment For Employee Engagement

- Realizing Potential

- Understanding Your Job

- Your Work and You

Change In Mindset

- Are we open to change?

- Perceptions, Assumptions

- Commitment

How Do Organizations Engage Employees

- Obstacles to improving productivity

Becoming an “Employer of Choice”

- Positioning your organization

- Recruitment, Selection, Placement

- Creating an appropriate environment for recruiting the right staff

- Aligning individual needs with organizations needs

- What the organization “expects” from the employee

- What the employee “will get” from the organization

How To Create A High Performance Atmosphere

- Why employees do not perform

- Overcoming obstacles to improvement

Leadership And Engagement

- Motivating Your People to Make Things Happen

- What Motivates People Today?

- The Formula for Making Things Happen

- Mentoring, Coaching, Counseling skills

- Creating a harmonious productive work environment

Engaging “Generation Y” in the workplace

- Work/Life balance

- Feeling fulfilled/challenged at work

- Degree of personal responsibility

- Autonomy

- Communication/ Interaction with superiors in the workplace

Understanding Human Behaviour

- What causes certain Human Behaviours?

- The behaviour cycle, cause, symptom, actions, objectives

- Tools & Techniques

- Winning Behaviour

The Performance Management Process

- The new operating environment

- Performance Management in XXX

- Appreciating business strategy

Performance Planning

- What are KPI’s?

- Goal Setting basis of Performance Management

- Importance of Goal Setting

- Cascading Mission, Objective, Goals and KPI’s

Developing Key Performance Indicators

- Performance Vs. Activities

- Objectives

- Goals

- Targets

- Standards

- Key Performance Indicators

Steps In developing and Writing KPI’s

- Agreeing on parameters and resources required

- Accentuating KPI goals and objectives with rewards system

- Performance Appraisal

- Agreeing on Performance Review

Integrating Core Values Into Performance Management

- Performance Coaching

- Performance Review

- Performance Management Process at XXX

- The collaborative work culture

Follow-Up Assignment

- Actions for implementations at the workplace

METHODOLOGY

A hands-on practical-oriented approach using experiential exercises, advocacy, challenging and engaging meaningful learning process for the course participants.

Call us at 03-42573000 for details.

www.myseminars.com.my                 registrations@myseminars.com.my

Tel: 03 - 4257 3000        Fax: 03 - 4252 3003

Address: A10/5/5, Jalan Ampang Utama 2/2, One Ampang Business Avenue, 68000 Ampang, Selangor