ADMINISTRATIVE DEVELOPMENT PROGRAM
- A Modular Approach

Without their support staff, managers cannot perform their job effectively and efficiently. The backbone of the manager needs to be strengthened in terms of productivity, attitude, performance, etc. This program is set to enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and right attitude.

Topics Covered

Personal Mastery

Elements of professionalism
Knowing your self-image
Developing positive mental attitude

Continuous Professional Development

Why it is important
What Continuous Professional Development entails
Change management

Value-Adding

Understanding the concept of value adding
Mapping the value-adding canvas
Value-adding strategies

Professionalism in the Office

Self-assessment: Professionalism Audit
Identifying the gaps
Closing the gaps

New Work Habits of the 21st Century

Developing effective habits
Commitment
Accountability
Working with diversity
What are positive attitudes?
How does positive work habits assist productivity in an organization?

Enhance Interpersonal / Communication Skills

Listening, questioning & speaking
Body language
Voice quality
Giving / receiving feedback with confidence


Understanding Emotional Intelligence (EQ)

Linking EQ to your job
Managing your emotions
Creative thinking

Building Relationships and Networks

Interpersonal skills
Understanding personality
Building a network
Professional relationships
Resolving conflicts

Service Culture

Developing service attitude
Service formula
Internal vs external

Time & Stress Management for Personal Effectiveness

Why don’t people manage their time?
How to achieve more with your time
Stress and work organizing
Planning / prioritizing

Opening the Windows to Creative Thinking (TOB)

Thinking out of the box
Techniques in generating ideas
Proactive and reactive techniques

Personal Empowerment towards Excellence

The excellence journey
The E.X.C.E.L principle
Setting priorities
Long range planning
Empowering teams & individuals

Motivation for Higher Productivity

Are you a motivated employee?
Self-evaluation
What would make you work harder?
Teaming for excellence – taking charge

Present & Future Work Environment
Enhancing your value to the organization
Redefining and clarifying your role in changing times
Ingredients for empowerment

What is Conflict? How conflict happens?
Four recognizable stages in the conflict process
Factors affecting conflict
Contributors to conflict
Benefits of conflict

Developing Action Plans

How to re-evaluate what you are currently doing
Tips on how to implement constructive change
Analyse pre & post questions