MANAGEMENT/EXECUTIVE DEVELOPMENT PROGRAM
- A Modular Approach

In most companies, line-leaders and operational employees work on a shift basis while heads of departments and managers execute responsibility only during their normal working hours. Hence, line-leaders are significant “front-line” managers and they should effectively lead, command and manage their respective team members. The move towards the new millennium demands line-leaders and supervisors who are more professional and competent in their jobs. It is designed to equip line leaders with the right leadership skills that enable them to perform their daily tasks of working with people effectively and efficiently at their workplace.

- Topics Covered

How Do Positive Attitudes Assist Productivity in an Organisation?

What is your self-image?
Are you contributing towards productivity?
Can do or cannot/will not do
Your role and responsibilities
Not bringing their hearts to work

Self Management

Your position as a professional in the organization
Achieving personal excellence
Building success attitudes
The challenges of excellence

Interpersonal & Interaction Skills

How to enhance pride in the work and the organization.
Three elements of motivating the workforce that will ensure a heightened level of productivity.
The role “emotional intelligence” plays in successful leadership.
Communicating powerfully.
Promoting interactive communication.
Strengthening listening skills.
Managing time effectively.

Building Commitment

Prepares leaders to be catalysts for improvement.
Encouraging and supporting change when individuals or teams experience performance or work habit problems.

Be Assertive When Communicating

Understand the difference between assertive, aggressive and passive
Demonstrate assertiveness when communicating
Communicate persuasively and assertively
Put a “stake in the ground”

Motivating Ourselves and Others Whom We Lead

Understand what motivates people and hierarchy of human needs
Building a motivational work environment
Increase staff morale and enthusiasm

Influence People in Achieving Results

Lead meetings effectively that arouse participation
Learn the principles to build willing cooperation
Handling disagreement tactfully

Effective Delegation and Empowerment

Understanding the principles of effective delegation and his purpose
Steps in effective delegation
Empowering people for effective results

Problem Solving Analysis and Decision Making

Systematic and simple approach to problem solving and decision making process
Practice and apply practical and proven problem solving techniques

Managing and Handling Conflict and Mistakes

How to handle mistakes effectively
Understand principles of a positive control system
Develop an effective approach to manage conflicts
Develop an environment that drives our fear and builds trust

Developing Action Plans

Individual / group presentation of action plans
Commitment statements